Methods, systems, and products for selecting the content of internet call-waiting messages

ABSTRACT

Methods, systems, and products are disclosed for selecting the content of Internet Call-Waiting messages. An Internet Call-Waiting message is generated when an incoming call is received while having an established connection to a data network. Content is retrieved to accompany the Internet Call-Waiting message. A customer-selected style and a customer-selected location of a control is retrieved that accompanies the Internet Call-Waiting message. The Internet Call-Waiting message is presented to alert of the incoming call.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. application Ser. No.10/134,114, filed Apr. 27, 2002 and entitled “Methods and Systems forSelecting the Content of Internet Call-Waiting Messages,” now issued asU.S. Pat. No. 7,130,400, and incorporated herein by reference in itsentirety.

NOTICE OF COPYRIGHT PROTECTION

A portion of the disclosure of this patent document and its figurescontain material subject to copyright protection. The copyright ownerhas no objection to the facsimile reproduction by anyone of the patentdocument or the patent disclosure, but the copyright owner otherwisereserves all copyrights whatsoever.

BACKGROUND OF THE INVENTION

1. Field of the Invention

This invention generally relates to computers and telephony and, moreparticularly, to methods and systems for allowing a subscriber to selectthe content of Internet Call-Waiting message notifications.

2. Description of the Related Art

Internet Call-Waiting messages alert a user of an incoming call. When atelephone customer establishes a dial-up connection to a data network,such as the Internet, the customer's telephone line assumes a busystatus. If a caller places a call to the customer, the caller ordinarilyreceives a “busy” signal. If, however, the customer subscribes to anInternet Call-Waiting service, the customer will receive a notificationof the incoming call. This notification, typically termed an “InternetCall-Waiting Message,” is displayed on the customer's computer videodisplay and alerts the computer-using customer of the incoming call. Thenotification often identifies the calling telephone number and, perhaps,the listed name of the telephone number. The computer-using customerthen has the option of terminating the dial-up Internet connection andaccepting the incoming call.

These Internet Call-Waiting messages, however, are generic in content.Internet Call-Waiting messages display a generic graphical userinterface. These generic graphical user interfaces display the telephonenumber of the calling party and the listed name of the calling party.The generic graphical user interface also displays an interactive buttonor “control” that allows the subscriber to accept the incoming call. Thesubscriber places a cursor on the button, “clicks” the button, and thedial-up Internet connection is terminated. The generic graphical userinterface may also display a button control for sending the call intovoicemail, a button control that forwards the call to another telephonenumber, or a button control for placing the incoming call in a “hold”status. These button controls, along with the telephone number and thelisted name of the calling party, are the content of current InternetCall-Waiting messages. Subscribers to the Internet Call-Waiting servicehave no options to alter or to personalize this content.

There is, accordingly, a need in the art for varying the content ofInternet Call-Waiting messages, a need for subscribers to quickly andeasily personalize Call-Waiting messages, a need for an enhancedInternet Call-Waiting client platform that appeals to subscribingcustomers, and a need for an Internet Call-Waiting client that is easilyand inexpensively implemented by local exchange carriers.

BRIEF SUMMARY OF THE INVENTION

The aforementioned problems are reduced by an Internet Call-WaitingClient Module. The Internet Call-Waiting Client Module comprisescomputer programs, computer systems, and telecommunications systems thatallow a subscribing customer/user to select the content of InternetCall-Waiting messages. One embodiment of the present invention describesa method for selecting the content of Internet Call-Waiting messages. AnInternet Call-Waiting message is generated when an incoming call isreceived while having an established connection to a data network.Content that has been selected by a customer to accompany the InternetCall-Waiting message is retrieved. A customer-selected style and acustomer-selected location of a control that accompanies the InternetCall-Waiting message is also retrieved, and the control responds to thecustomer's action. The Internet Call-Waiting message is presented toalert of the incoming call.

Another aspect of the present invention describes a system. A processorcommunicates with memory storing computer-readable instructions, and theprocessor executes instructions for generating an Internet Call-Waitingmessage when an incoming call is received while having an establishedconnection to a data network. Content that has been selected by acustomer to accompany the Internet Call-Waiting message is retrieved. Acustomer-selected style and a customer-selected location of a controlthat accompanies the Internet Call-Waiting message is also retrieved,and the control responds to the customer's action. The InternetCall-Waiting message is presented to alert of the incoming call.

Still another aspect of the present invention describes a computerprogram product. The computer program product comprises computerreadable media storing instructions for generating an InternetCall-Waiting message when an incoming call is received while having anestablished connection to a data network. Content that has been selectedby a customer to accompany the Internet Call-Waiting message isretrieved. A customer-selected style and a customer-selected location ofa control that accompanies the Internet Call-Waiting message is alsoretrieved, and the control responds to the customer's action. TheInternet Call-Waiting message is presented to alert of the incomingcall.

BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS

These and other features, aspects, and advantages of the presentinvention are better understood when the following Detailed Descriptionof the Invention is read with reference to the accompanying drawings,wherein:

FIG. 1 is a block diagram showing the Internet Call-Waiting ClientModule residing in a computer system;

FIG. 2 is a schematic diagram of a telecommunications system;

FIG. 3 is a schematic showing a typical prior art notification;

FIG. 4 is a schematic illustrating an enhanced Internet Call-Waitingmessage notification;

FIG. 5 is a schematic showing selected graphics accompanying an InternetCall-Waiting message;

FIG. 6 is a schematic illustrating an animated Internet Call-Waitingmessage with sound content;

FIG. 7 is a schematic of a graphical user interface (GUI) for selectingthe content of Internet Call-Waiting messages;

FIG. 8 is a schematic of another graphical user interface forassociating content with telephone numbers;

FIG. 9 is a flowchart describing one embodiment of providing content forInternet Call-Waiting messages;

FIG. 10 is a flowchart describing another embodiment of providingcontent for Internet Call-Waiting messages; and

FIG. 11 is another flowchart illustrating another method providingcontent for Internet Call-Waiting messages.

DETAILED DESCRIPTION OF THE INVENTION

FIGS. 1 and 2 depict possible operating environments for an embodimentof the present invention. This embodiment of an Internet Call-WaitingClient Module 20 comprises a computer program that allows a subscribingcustomer/user to select the content of Internet Call-Waiting messages.When an Internet Call-Waiting message is received, the InternetCall-Waiting message is presented with the desired graphics, animation,and/or sound. As those of ordinary skill in the art of computerprogramming recognize, computer processes/programs are depicted asprocess and symbolic representations of computer operations. Computercomponents, such as a central processor, memory devices, and displaydevices, execute these computer operations. The computer operationsinclude manipulation of data bits by the central processor, and thememory devices maintain the data bits in data structures. The processand symbolic representations are understood, by those skilled in the artof computer programming, to convey the discoveries in the art.

FIG. 1 is a block diagram showing the Internet Call-Waiting ClientModule 20 residing in a computer system 22. The Internet Call-WaitingClient Module 20 operates within a system memory device. The InternetCall-Waiting Client Module 20, for example, is shown residing in amemory subsystem 24. The Internet Call-Waiting Client Module 20,however, could also reside in flash memory 26 or peripheral storagedevice 28. The computer system 22 also has one or more centralprocessors 30 executing an operating system. The operating system, as iswell known, has a set of instructions that control the internalfunctions of the computer system 22. A system bus 32 communicatessignals, such as data signals, control signals, and address signals,between the central processor 30 and a system controller 34 (typicallycalled a “Northbridge”). The system controller 34 provides a bridgingfunction between the one or more central processors 30, a graphicssubsystem 36, the memory subsystem 24, and a PCI (Peripheral ControllerInterface) bus 38. The PCI bus 38 is controlled by a Peripheral BusController 40. The Peripheral Bus Controller 40 (typically called a“Southbridge”) is an integrated circuit that serves as an input/outputhub for various peripheral ports. These peripheral ports could include,for example, a keyboard port 42, a mouse port 44, a serial port 46and/or a parallel port 48 for a video display unit, one or more externaldevice ports 50, and networking ports 52 (such as SCSI or Ethernet). ThePeripheral Bus Controller 40 could also include an audio subsystem 54.Those of ordinary skill in the art understand that the program,processes, methods, and systems described in this patent are not limitedto any particular computer system or computer hardware.

Those of ordinary skill in the art also understand the central processor30 is typically a microprocessor. Advanced Micro Devices, Inc., forexample, manufactures a full line of ATHLON™ microprocessors (ATHLON™ isa trademark of Advanced Micro Devices, Inc., One AMD Place, P.O. Box3453, Sunnyvale, Calif. 94088-3453, 408.732.2400, 800.538.8450,www.amd.com). The Intel Corporation also manufactures a family of X86and P86 microprocessors (Intel Corporation, 2200 Mission College Blvd.,Santa Clara, Calif. 95052-8119, 408.765.8080, www.intel.com). Othermanufacturers also offer microprocessors. Such other manufacturersinclude Motorola, Inc. (1303 East Algonquin Road, P.O. Box A3309Schaumburg, Ill. 60196, www.Motorola.com), International BusinessMachines Corp. (New Orchard Road, Armonk, N.Y. 10504, (914) 499-1900,www.ibm.com), and Transmeta Corp. Freedom Circle, Santa Clara, Calif.95054, www.transmeta.com). Those skilled in the art further understandthat the program, processes, methods, and systems described in thispatent are not limited to any particular manufacturer's centralprocessor.

The preferred operating system is WINDOWS® (WINDOWS® is a registeredtrademark of Microsoft Corporation, One Microsoft Way, Redmond Wash.98052-6399, 425.882.8080, www.Microsoft.com). Other operating systems,however, are also suitable. Such other operating systems would includethe UNIX® operating system (UNIX® is a registered trademark of the OpenSource Group, www.opensource.org), the UNIX-based Linux operatingsystem, WINDOWS NT®, and Mac® OS (Mac® is a registered trademark ofApple Computer, Inc., 1 Infinite Loop, Cupertino, Calif. 95014,408.996.1010, www.apple.com). Those of ordinary skill in the art againunderstand that the program, processes, methods, and systems describedin this patent are not limited to any particular operating system.

The system memory device (shown as memory subsystem 24, flash memory 26,or peripheral storage device 28) may also contain an applicationprogram. The application program cooperates with the operating systemand with a video display unit (via the serial port 46 and/or theparallel port 48) to provide a Graphical User Interface (GUI). TheGraphical User Interface typically includes a combination of signalscommunicated along the keyboard port 42 and the mouse port 44. TheGraphical User Interface provides a convenient visual and/or audibleinterface with a user of the computer system 22.

FIG. 2 is a schematic diagram of a telecommunications system 56. Thistelecommunications system 56 further represents an operating environmentfor the Internet Call-Waiting Client Module 20. The InternetCall-Waiting Client Module 20 is shown operating within the memory (suchas memory subsystem 24, flash memory 26, or peripheral storage device 28shown in FIG. 1) of the computer system 22. The Internet Call-WaitingClient Module 20 could alternatively operate with the memory of anInternet Protocol (IP) phone 58. The telecommunications system 56includes the familiar central office switch 60 of the Public SwitchedTelephone Network 62 and Advanced Intelligent Network (AIN) componentry64 controlling many features of the central office switch 60. Thetelecommunications system 56 may also interface with a data network 66.The interactions between the central office switch 60, the PublicSwitched Telephone Network 62, the Advanced Intelligent Network 64, andthe data network 66, however, are well understood and will only besimply described. If a reader desires a more detailed explanation, thereader is directed to U.S. Pat. No. 5,430,719 issued to Weisser (Jul. 4,1995) and to U.S. Pat. No. 5,917,817 issued to Dunn et al. (Jun. 29,1999), with each incorporated herein by reference in their entirety.

FIG. 2 illustrates the generation of an Internet Call-Waiting message68. The Internet Call-Waiting message 68 is generated when the calledstation has an already-established connection to the data network 66over a telephone line. The term “calling station” shall hereinafterrefer to both the calling party and the calling telephonic equipment.The term “called station” shall hereinafter refer to both the calledparty and to the terminal equipment of the called party. Because thecalled station has an established connection to the data network 66, theterm “called station” would include the computer system 22 connected tothe data network 66. The term “called station” would also include theInternet Protocol phone 58. The Internet Call-Waiting feature, however,is known and will only be simply described. If a reader desires a moredetailed explanation, the reader is directed to U.S. Pat. No. 5,805,587,issued to Norris et al. (Sep. 8, 1998), and incorporated herein byreference in its entirety.

As FIG. 2 shows, the calling station places a call using a telephonicdevice. As those of ordinary skill in the art of telephony understand,the telephonic device could be a common telephone or a wireless device.FIG. 2, for simplicity, routes the call from a telephone 70, along alandline 72, and into the Public Switched Telephone Network 62. If, onthe other hand, the calling station is a wireless device, the call iswirelessly coupled to an antenna (not shown), then coupled to a mobileswitch (also not shown), and then routed into the Public SwitchedTelephone Network 62. The Public Switched Telephone Network 62 routesthe call to the local central office switch 60 serving the calledstation.

The called station, however, has an established connection to the datanetwork 66. The computer system 22, for example, is connected to thedata network 66 (most commonly the Internet distributed computingnetwork) via a connection to a network access server 74. This networkaccess server 74 provides access to the data network 66. Because thecalled station has, therefore, a “busy” status, the calling stationwould ordinarily receive a busy signal. If, however, the called stationsubscribes to a call-waiting feature, the Advanced Intelligent Network(AIN) suspends the call and the Internet Call-Waiting message 68 isgenerated. This Internet Call-Waiting message 68 is packetized and sentalong a secure Internet Protocol network 78, through a firewall 80limiting access to the secure Internet Protocol network 78, and thenrouted into the data network 66. The Internet Call-Waiting message 68 istargeted to the Internet Protocol address of the calling station. TheInternet Call-Waiting message 68 routes through the local central officeswitch 60 and is delivered to the called station (shown as the computersystem 22). This Internet Call-Waiting message 68 usually contains thetelephone number of the calling station. The called station, such as thecomputer system 22, then receives the Internet Call-Waiting message 68and displays the Internet Call-Waiting message 68 to the user. TheInternet Call-Waiting message 68 is a notification that alerts the userof the incoming call. Because the Internet Call-Waiting message 68includes the telephone number of the calling station, the InternetCall-Waiting message 68 notification typically displays the telephonenumber of the calling station. The user may then terminate theconnection to the data network 66 and accept the telephone call. Theuser could alternatively decline the incoming call and maintain theconnection to the data network.

FIG. 3 is a schematic showing a typical prior art Internet Call-Waitingmessage notification 82. This prior art notification 82 is usually a“pop-up” graphical user interface (GUI) that appears on a video displayof the computer system (shown as reference numeral 22 in FIG. 1). Thisprior art notification 82 is displayed whenever an incoming call isreceived. The prior art notification 82 often gives the user of thecomputer system 22 an option to accept the call, send the call to voicemail, hold the call, or forward the call. The call is processedaccording to the user's selection.

FIG. 4 is a schematic illustrating an enhanced Internet Call-Waitingmessage notification 84 according to the present invention. The InternetCall-Waiting Client Module (shown as reference numeral 20 in FIGS. 1 and2) of the present invention, operating within the system memory device(shown as memory subsystem 24, flash memory 26, peripheral storagedevice 28 in FIG. 1) of the computer system (shown as reference numeral22 in FIGS. 1 and 2), allows the user to select the content of anInternet Call-Waiting message. The user may, at a minimum, make changesto the graphical user interface (GUI) to create a desired InternetCall-Waiting message notification 84. FIG. 4 shows the user/subscriberhas made a change to the background wallpaper design 86 of the InternetCall-Waiting message notification 84.

FIG. 5, on the other hand, is a schematic showing the user may selectunique graphics to accompany an Internet Call-Waiting message. FIG. 5demonstrates that the user may be permitted to select from a widevariety of graphics files to personalize an Internet Call-Waitingmessage. Once the subscribing customer/user has made their selection,Internet Call-Waiting messages would then be presented according to thedesired content. FIG. 5 shows the user/subscriber may select the graphicpresented when an Internet Call-Waiting message is received (a car 88represents any graphic the user/subscriber may select to personalizetheir Internet Call-Waiting message). The Internet Call-Waiting ClientModule (shown as reference numeral 20 in FIGS. 1 and 2) may also allowthe user/subscriber to select the style and location of controls 90.These controls 90 respond to user actions. These controls are typicallybuttons, dials, sliders, arrows, text fields, list boxes, and otherobjects or fields that accept user manipulations and actions. As FIG. 5shows, the Internet Call-Waiting Client Module allows theuser/subscriber select the style of the control (such as action button92 and arrow 94). The Internet Call-Waiting Client Module also allowsthe user/subscriber to arrange the location of the controls 90, 92, and94. The Internet Call-Waiting Client Module also allows theuser/subscriber to select the style and location of the telephone number96 and the listed name 98 of the calling station.

FIG. 6 is a schematic illustrating an animated Internet Call-Waitingmessage 100 with sound content. The Internet Call-Waiting Client Moduleallows the user/subscriber to select animation to accompany an InternetCall-Waiting message. FIG. 6 shows a police car 102 speeding from theleft, with audio content 104 announcing the incoming call. The policecar 102 and the audio content 104, again, represent any animation andaudio content the user/subscriber may select to accompany the InternetCall-waiting message 100. FIG. 6 also shows the telephone number 96 andthe listed name 98 of the calling station being “pulled” along with theanimation. The Internet Call-Waiting Client Module, again, allows theuser/subscriber select the style and location of the controls 90, 92,and 94. The Internet Call-Waiting Client Module also allows theuser/subscriber to select the style and location of the telephone number96 and the listed name 98 of the calling station.

FIG. 7 is a schematic of a graphical user interface (GUI) for selectingthe content of Internet Call-Waiting messages. The graphical userinterface is presented as a menu 106 of content from which theuser/subscriber may select. The menu 106 displays the available contentand presents a corresponding control for the content. FIG. 7 shows themenu 106 including the car 88 and the animated police car 102. The menu106 also shows other available options, such as a clown 108, an airplane110, an animated ringing phone 112, and an animated shouting person 114.A corresponding toggle-click control 116 allows the user/subscriber toplace a cursor 118 and to select and to de-select content. Eachselection presented in the menu 106 could also include a sound fileassociated with the graphic or the animation. The Internet Call-WaitingClient Module also allows browsing a local memory device or the datanetwork (shown as reference numeral 66 in FIG. 2) for additionalgraphic, animation, and sound content. A control button 120 would allowthe user/subscriber to access local memory or a data network (such asthe Internet distributed computing network) and download additionalgraphic, animation, and sound content files.

FIG. 8 is a schematic of another graphical user interface 122 forassociating content with telephone numbers. After the user/subscriberselects their desired content (such as the police car 102), theuser/subscriber may also associate or match a telephone number with thecontent. The Internet Call-Waiting Client Module, for example, presentsa telephone number data field 124. The user/subscriber enters thedesired telephone number the desired content and clicks “DONE” or someother terminating control. Afterwards, the next time an InternetCall-Waiting message is received from the same telephone number, thedesired content for that telephone number will accompany the InternetCall-waiting message. The Internet Call-Waiting Client Module,therefore, allows the user/subscriber to associate different content fordifferent telephone numbers. Because the Internet Call-Waiting messageincludes the telephone number of the calling station (such as CallerID),the Internet Call-Waiting Client Module may retrieve the desired contentassociated with an incoming telephone number.

Associating graphic photo images is desirable. The user/subscriber couldassociate a digital photo with a telephone number. The user/subscriber,for example, could associate a digital photo of a caller with thatcaller's corresponding telephone number. The Internet Call-WaitingClient Module, therefore, creates a virtual picture phone where thedigital photo of the caller is displayed when the Internet Call-Waitingmessage is presented. The Internet Call-Waiting Client Module alsoautomatically scales the digital photo to match whatever GUI or fieldthe user/subscriber has chosen.

FIG. 9 is a flowchart describing one embodiment of providing content forInternet Call-Waiting messages. A subscriber accesses a Uniform ResourceLocator (URL) (Block 126) on the data network (shown as referencenumeral 66 in FIG. 2). The subscriber would access this URL to updatetheir Internet Call-Waiting service. The subscriber is then prompted foridentification (Block 128). The subscriber's telephone number andpassword or identifying code is then accepted (Block 130). The AdvancedIntelligent Network is then queried to validate the subscriber (Block132). If the subscriber is validated (Block 134), the subscriber ispermitted to download the Internet Call Waiting Module (Block 136). TheInternet Call-Waiting Client Module could include a predefined selectionof content, and this content is visually or audibly presented to thesubscriber. The subscriber is permitted to make their desired contentselections (Block 138). Input error-checking is performed to ensureaccuracy (Block 140). If no error is detected (Block 142), the InternetCall-Waiting Client Module is updated with the subscriber's desiredcontent (Block 144). If an error is detected in the subscriber'sselection, a text feedback message is provided (Block 146) and thesubscriber is returned to re-select content (Block 138).

FIG. 10 is a flowchart describing another embodiment of providingcontent for Internet Call-Waiting messages. Internet Call-Waitingservice is provided to a customer (Block 148). The customer is providedwith a menu of sounds, animation, and graphics to accompany a InternetCall-Waiting message from the Internet Call-Waiting service (Block 150).The customer is allowed to select at least one of a graphic file, ananimation file, and a sound file to accompany the Internet Call-Waitingmessage (Block 152). The customer may even browse a local computer'smemory device or a data network (such as the Internet distributedcomputing network) for additional content (Block 154). If the customerhas not made a content selection (Block 156), defaulting animation,graphic, and sound content could be set (Block 158). If the customer hasselected content, the customer may also be permitted to associate atelephone number with the selected content (Block 160). A preview of thecustomer's selection may be provided (Block 162), thus allowing thecustomer to see and hear the selected content in a simulated InternetCall-Waiting message.

FIG. 11 is a flowchart describing another method of providing contentfor Internet Call-Waiting messages. An Internet Call-Waiting message isreceived (Block 164). Content is searched (Block 166). If content isassociated with the calling number (Block 168), then that content isretrieved (Block 170) and audibly and/or visually presented (Block 172).If no local content, however, is associated with the calling number(Block 168), then default content is retrieved (Block 174) and presented(Block 172). A data network may also be queried for content (Block 176)and, if content is retrieved from the network (Block 178), that contentis presented (Block 172).

The Internet Call-Waiting Client Module (shown as reference numeral 20in FIG. 1) may be physically embodied on or in a computer-readablemedium. This computer-readable medium may include CD-ROM, DVD, tape,cassette, floppy disk, memory card, and large-capacity disk (such asIOMEGA®, ZIP®, JAZZ®, and other large-capacity memory products (IOMEGA®,ZIP®, and JAZZ® are registered trademarks of Iomega Corporation, 1821 W.Iomega Way, Roy, Utah 84067, 801.332.1000, www.iomega.com). Thiscomputer-readable medium, or media, could be distributed to end-users,licensees, and assignees. These types of computer-readable media, andother types not mention here but considered within the scope of thepresent invention, allow the Internet Call-Waiting Client Module to beeasily disseminated. A computer program product for selecting thecontent of Internet Call-Waiting messages comprises thecomputer-readable medium and the Internet Call-Waiting Client Module.The Internet Call-Waiting Client Module is stored on thecomputer-readable medium.

While the present invention has been described with respect to variousfeatures, aspects, and embodiments, those skilled and unskilled in theart will recognize the invention is not so limited. Other variations,modifications, and alternative embodiments may be made without departingfrom the spirit and scope of the present invention.

1. A method, comprising: generating an Internet Call-Waiting messagewhen an incoming call is received while having an established connectionto a data network; retrieving content selected by a customer toaccompany the Internet Call-Waiting message; retrieving acustomer-selected style and a customer-selected location of a controlthat accompanies the Internet Call-Waiting message, the controlresponding to the customer's action; and presenting the InternetCall-Waiting message.
 2. The method according to claim 1, furthercomprising retrieving animation and sound that accompanies the InternetCall-Waiting message.
 3. The method according to claim 1, furthercomprising setting default content that accompanies the InternetCall-Waiting message.
 4. The method according to claim 1, furthercomprising searching an electronic address book for a number of acalling party.
 5. The method according to claim 1, further comprisingproviding a menu from which the customer selects the content thataccompanies the Internet Call-Waiting message.
 6. The method accordingto claim 1, wherein when a calling number is unavailable, then furthercomprising retrieving common content associated with calling numbers forwhich identification is unavailable.
 7. The method according to claim 1,further comprising retrieving content associated with a calling number.8. A system, comprising: a processor communicating with memory, theprocessor executing instructions for generating an Internet Call-Waitingmessage when an incoming call is received while having an establishedconnection to a data network; retrieving content selected by a customerto accompany the Internet Call-Waiting message; retrieving acustomer-selected style and a customer-selected location of a controlthat accompanies the Internet Call-Waiting message, the controlresponding to the customer's action; and presenting the InternetCall-Waiting message.
 9. The system according to claim 8, furthercomprising instructions for retrieving animation and sound thataccompanies the Internet Call-Waiting message.
 10. The system accordingto claim 8, further comprising instructions for setting default contentthat accompanies the Internet Call-Waiting message.
 11. The systemaccording to claim 8, further comprising instructions for searching anelectronic address book for a number of a calling party.
 12. The systemaccording to claim 8, further comprising instructions for providing amenu from which the customer selects the content that accompanies theInternet Call-Waiting message.
 13. The system according to claim 8,further comprising instructions for when a number of a calling party isunavailable, then retrieving common content associated with numbers forwhich Caller identification is unavailable.
 14. The system according toclaim 8, further comprising instructions for retrieving contentassociated with a calling number.
 15. A computer-readable media storinginstructions for: generating an Internet Call-Waiting message when anincoming call is received while having an established connection to adata network; retrieving content selected by a customer to accompany theInternet Call-Waiting message; retrieving a customer-selected style anda customer-selected location of a control that accompanies the InternetCall-Waiting message, the control responding to the customer's action;and presenting the Internet Call-Waiting message.
 16. Thecomputer-readable media according to claim 15, further comprisinginstructions for retrieving animation and sound that accompanies theInternet Call-Waiting message.
 17. The computer-readable media accordingto claim 15, further comprising instructions for setting default contentthat accompanies the Internet Call-Waiting message.
 18. Thecomputer-readable media according to claim 15, further comprisinginstructions for searching an electronic address book for a number of acalling party.
 19. The computer-readable media according to claim 15,further comprising instructions for providing a menu from which thecustomer selects the content that accompanies the Internet Call-Waitingmessage.
 20. The computer-readable media according to claim 15, furthercomprising instructions for retrieving content associated with a callingnumber.